These Terms of Service ("Terms") govern your access to and use of esaletterillinois.com and its content, forms, and features (the "Site"). The Site is operated by Emotional Support Animal LLC ("Company," "we," "us," or "our"). These Terms incorporate our Privacy Policy at esaletterillinois.com/privacy, which describes how we collect, use, and share your information.
By using the Site, you confirm that you have read, understood, and agree to these Terms. If you do not agree, do not use the Site.
The Site operates as a marketing and intake channel powered by the Company. When you submit information on the Site, your information is used to connect you with our network of independent health providers.
All content, logos, and marks used on the Site are owned by us or our licensors. The Site does not represent any government agency, and it is not affiliated with, endorsed by, or sponsored by any government body.
We are not a healthcare provider, a mental health provider, or a law firm. We do not provide medical advice, mental health advice, diagnosis, treatment, or legal advice. All content on the Site is informational only.
Using the Site does not create a clinician-patient relationship, a therapist relationship, or an attorney-client relationship. A clinician relationship is formed only when an independent licensed professional accepts you as a client in accordance with applicable state laws. We do not write, sign, or issue emotional support animal letters, and we do not control or direct the clinical judgment of any provider in the network.
If you have a medical or mental health concern, consult a licensed professional in your state. For a housing dispute, consult an attorney licensed in your state.
Whether an emotional support animal is appropriate for you is an independent clinical determination made by a licensed professional. We do not guarantee that you will qualify, that a provider will issue a letter, that a housing provider will grant an accommodation, or that any particular legal result will follow.
Any references on the Site to federal, state, or local laws (e.g. the federal Fair Housing Act), or to housing rights for individuals with disabilities, is general information only, and not a representation about your specific situation. Federal, state, and local rules change and apply differently depending on the facts.
The Site allows you to provide your personal information so that we and providers in our network can contact you and facilitate your request.
Your consent to calls, texts, and other communications, including any SMS program, is governed by the consent disclosures presented at the point of submission and these Terms, including our Mobile Terms (defined below). Message and data rates may apply, message frequency varies, and you may opt out as described in those disclosures. Our handling of your information is described in our Privacy Policy.
The Company operates a mobile message service (the “Service”). Your use of the Service constitutes your agreement to these Terms, including the mobile terms and conditions set forth in this section (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to the Company’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of the Company through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for the Service in order to make any purchases, and your consent is not a condition of any purchase with the Company. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to 60974 or click the unsubscribe link (where available) in any text message to cancel. You’ll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to 60974 or email [email protected].
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.
The Site does not sell letters or process payments. Any purchase, fee, consultation, letter, refund, money-back guarantee, or related service is provided through the Company’s platform and is governed by the terms, pricing, and policies presented to you at the point of purchase on that platform. If those terms conflict with these Terms as to a transaction, the point-of-purchase terms control for that transaction.
You agree to use the Site only for lawful purposes and not to do any of the following:
The Site is intended only for individuals at least 18 years old. By using the Site, you represent that you are at least 18 and have the capacity to enter into these Terms. If you are under 18, do not use the Site.
The Site and its content, features, and functionality are owned by the Company or its licensors and are protected by intellectual property laws. The Site content and marks are owned by the Company or used by it under authorization. You may not copy, distribute, modify, republish, or otherwise use any Site content for commercial purposes without our prior written consent.
The Site may link to third-party sites or services we do not control. We are not responsible for the content, policies, or practices of third-party sites, and we do not warrant their offerings. Review the terms and privacy policies of any third-party site you visit.
THE SITE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, THE COMPANY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE WILL BE ACCURATE, RELIABLE, UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS, OR THAT IT WILL MEET YOUR NEEDS OR EXPECTATIONS. THIS SECTION DOES NOT AFFECT ANY WARRANTY THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW.
TO THE FULLEST EXTENT PERMITTED BY LAW, THE COMPANY AND ITS OFFICERS, MANAGERS, MEMBERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATING TO YOUR USE OF THE SITE, WHETHER IN CONTRACT, TORT, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IF LIABILITY IS NONETHELESS FOUND, THE COMPANY'S TOTAL LIABILITY WILL NOT EXCEED ONE HUNDRED DOLLARS ($100). SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO PARTS OF THIS SECTION MAY NOT APPLY TO YOU.
You agree to indemnify and hold harmless the Company and its officers, managers, members, employees, and agents from any claim, loss, liability, or expense, including reasonable attorneys' fees, arising out of your use of the Site, your violation of any of these Terms, or your violation of any law or the rights of any third party.
We may suspend or terminate your access to the Site at any time, without notice, for any reason, including a breach of these Terms. Sections that by their nature should survive termination will survive, including Sections 2, 3, 4, 5, 6, 8, 9, 10, 12, 13, 14, 15, and 16.
These Terms are governed by the laws of the State of Louisiana, without regard to its conflict-of-laws rules. Any claim or dispute arising out of or relating to these Terms or the Site, whether in contract, tort, or statute, will be resolved exclusively in the state courts located in St. Tammany Parish, Louisiana, or in the United States District Court for the Eastern District of Louisiana, and you consent to the personal jurisdiction and venue of those courts.
We may amend these Terms by notifying you of such change, including by publicly posting notice of such change on the Site. Changes take effect 30 days after providing notice. Your continued use of the Site after that means you accept the amended Terms.
If any provision of these Terms is held invalid or unenforceable, that provision will be limited or severed to the minimum extent necessary, and the remaining provisions will stay in effect. Our failure to enforce a provision is not a waiver of it. These Terms, together with the Privacy Policy, are the entire agreement between you and the Company regarding the Site.
The following provisions apply to residents of Illinois and supplement the Terms above. If a state-specific provision conflicts with another provision of these Terms, the state-specific provision controls for residents of that state.
Emotional support animals used as a reasonable accommodation in Illinois housing are addressed by the federal Fair Housing Act and by the Illinois Assistance Animal Integrity Act.
Illinois law sets specific conditions for the documentation a housing provider may rely on and may require an established therapeutic relationship between you and the licensed professional who provides documentation.
Whether you qualify, and the form any documentation takes, is determined solely by the independent licensed professional who evaluates you, consistent with the provider’s scope of practice and applicable Illinois law.
For questions about these Terms: email us at [email protected] or call 312-766-4559.